Store Policies

Curated

Please note that all items have been acquired 2nd hand and therefore may have minor wear and tear. Be sure to view all photos carefully to get a full understanding of the condition as all sales are final. Blemishes are indicated in the description.

Shipping

All items are shipped through USPS Ground Advantage:

  • Packages are delivered in 2-5 business days across the continental United States.
  • Customers can use USPS Ground Advantage return service as a convenient option for customers who need to send items back.
  • $100 insurance included on USPS Ground Advantage and USPS Ground Advantage Return packages. Customers can purchase up to $5,000 in additional coverage.

For more information about USPS Ground Advantage, go to: www.usps.com/groundadvantage.

Note: We currently do not ship outside the 48 contiguous United States.

Shipping Cost

We are currently offering FREE SHIPPING via USPS Ground Advantage to the 48 contiguous United States. This may change at any time without notice.

Shipping Timeline

Orders typically go out within 3 business days. However, our On Demand Handmade items may take up to 10 business days to be ready for shipping.

Note: Delays may occur due to weather, holidays, and high-volume times of year (such as Christmas). Please email us if it has been 7 days from the last time the package moved through tracking.

Local Pickup

If you are in the Okanogan County, Washington state area, you may make arrange for pickup. Contact us at customercare@cathiescurations.com after completing your order.

Please note that our On Demand Handmade items may still take up to 10 business days to be ready. We will send you an email when the order is available for pick up.

Note: Unclaimed local pickup orders will be returned to inventory after 1 month of no pickup and no contact. No refund will be given for unclaimed pickups, however, we will give you a store credit in the amount you paid.

Damaged or Missing Items

Because our items are vintage, collectibles, handmade, and/or unique, we typically do not have another item to replace it. Therefore, we will give you store credit in the amount you paid.

  • Damages. Damaged items must be reported to us within 24 hours of the package tracked as delivered by the shipping company. Please submit photos and a description of the damage – both the packaging and the item – and keep everything for the shipping company to pick up for claims processing. Without the photos and packaging, we cannot validate damage and cannot get a refund from the shipping company for your items being damaged so that we can give you store credit. In that case you will need to submit a claim to the shipping company to receive a refund.
  • Undelivered. Missing packages need to be reported within 5 days of tracked delivery or 10 days of our email notification to you that it has been shipped. Past that time frame the customer can submit a missing mail request to the shipping company, either USPS or the UPS, as indicated in the tracking information.

Note: If it is past the 24 hours of the package being tracked as delivered, we will not be able to give you store credit. You will have to submit the claim with the carrier for a refund.

Submit a Claim

To report a damaged or missing package, please contact us at customercare@cathiescurations.com.

Returns

ALL SALES ARE FINAL. NO RETURNS. I cannot issue refunds, exchanges, etc. Please make sure you have looked at all the photos and read the description to ensure the item is exactly what you want before purchasing.